Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Processing time is 1-3 days, however in some situations we may need to prepare your order from scratch, in which case, processing can take up to 7 days.

Shipping time is 1-2 days for North Island deliveries and 2-3 days for South Island Deliveries.

To Australia allow up to 4 weeks (TBC)

Once you are ready to make a purchase, you will be asked to fill in a form with your basic details – at the bottom of this form you will also be asked if you would like to create an account. Simply tick the box and continue.

To change your shipping address for future orders, simply log in to your account and save your new address there.

If you have entered an incorrect shipping address for your latest order, please email us at: hey@giantbubbles.co.nz

You will receive an email from us with your order details and tracking link. Until you receive this email your order is still being processed.

We do not personally store or have access to your credit card details. All your information is securely encrypted using an internationally renowned payment system called Stripe.

You can read more about Stripe here: https://stripe.com/nz/customers

Yes all GST is calculated into the display prices.

Right now we only ship to New Zealand and Australia.

Our bubble juice and wands are individually packaged due to their difference in size and shape.

If you need to swap an item

Returns and Exchanges

We have a 30 days returns policy. Please see our Refund Policy for more information and eligibility.

Whoops…sorry about that. Please send us an email at: hey@giantbubbles.co.nz or call us on 0273701055 and we will rectify this for you.

It may have gotten damaged during transit. Please contact us immediately at:hey@giantbubbles.co.nz or call us on 0273701055 and we will happily sort it out for you.

We do our best to ensure safe and strong packaging. Our items always leave our premises in 100% perfect condition.   

The easiest way is to email us at: hey@giantbubbles.co.nz

If you have entered an incorrect shipping address for your latest order, please email us at: hey@giantbubbles.co.nz

Alternatively, you can change your shipping address for future orders by logging in to your account to amend.

As long as your items have not shipped yet, you can easily change or cancel your order by emailing us at: hey@giantbubbles.co.nz

If your items have already shipped, you will have to send us a request to change items. Our return/refund policy lasts for 30 days from day of purchase.

Free NZ shipping

On all orders above $150

Easy 30 days returns

30 days money back guarantee

New Zealand Made

From local and imported goods

100% Secure Checkout

LayBuy / PayPal / Credit Card